FAQ
Q: Is OOLASKINCARE right for my skin type?
A: Whether you’d describe your skin as dry, oily, tired, dull, dehydrated or sensitive, we’ve got you covered. Don’t forget, we always recommend a patch test prior to use.
Q: How do I do a patch test?
A: Make sure you use a clear patch of skin free from other product. Apply 1-3 drops of Marula oil to your inner forearm. Wait 24 hours. If there is no sign of hives, redness or irritation, you’re in the clear. If you have any concerns, always speak to your doctor or dermatologist before using a new product.
Q: Is your oil fragranced?
A: Our oil contains absolutely no fragrance. Because our oil is 100% natural it will vary in smell and colour per batch. Marula Oil may have a warm, nutty smell, some would describe the smell as smokey or woody at first but it will dissipate after application. Colour can range from a clear light yellow to a darker brown.
Q: What is the best way to apply OOLASKINCARE oil?
A: OOLASKINCARE oil is a great addition to any skincare routine. Ours looks like this:
- Cleanse
- Tone
- Apply serums
- Apply a few drops of your OOLASKINCARE oil
- Moisturiser (optional)
- Finish it off with your favourite SPF (now that we’re friends… friends don’t let friends skip their SPF)
OOLASKINCARE oil can also be used to give dry areas on your body, hair and nails a boost too.
Q: How often should I use OOLASKINCARE oil?
A: We’re all different in our own way… How often you choose to nourish and moisturise your skin with OOLASKINCARE oil is entirely up to you. Use it morning and night if you like, or feel free to apply it once a day.
Q: Should I be using an SPF?
A: Absolutely! Even if you aren‘t using OOLASKINCARE oil, an SPF is a must... Even in winter and EVERY.SINGLE.DAY. We hate to sound like that nagging aunt but we’re just that passionate about protecting your skin from sun damage. Did we mention winter?!
Q: Is OOLASKINCARE Marula oil organic?
A: 100%. Yay!
Q: Why Marula?
A: Knowing a good thing when you find it is priceless. Our 100% organic, cold-pressed Marula oil is suitable for most skin types. We love it for its abilities to deeply moisturise, calm skin, reduce redness and boost radiance. Packed full of vitamin C and E, Marula oil delivers a serious antioxidant boost, something our stressed-out skins need daily.
Q: Do you test on animals?
A: ABSOLUTELY NOT! This is something else we are incredibly passionate about. We also know that our office pups simply wouldn‘t approve of this. Since we value their opinions above all others, we can safely say that we’ll never test on animals.
Q: What ingredients are in your soaps?
Sodium Cocoate (coconut oil), Organic (Sclerocarya birrea) Marula Oil, Calendula Flowers
Q: What size are your soaps?
Our soaps are lovingly handmade in the the KwaZulu-Natal Midlands, which means each bar will vary in weight and look. They are approximately 60-100grams. We try our best to get each bar as uniform as possible but each one will differ due to the nature of their production.
Q: Do you offer refunds and returns?
A: We want all our customers to be happy with their purchases made online. If you are not satisfied with your purchase, please notify us within 7 days of delivery at: letschat@oolaskincare.com
For more information on our returns, read here
Q: How long will my order take to arrive?
A: This depends on where you live. We aim to dispatch all orders placed within 24-48 hours. If you’re in a major city, please allow 2-5 days for your item to be delivered to you. If you are in an outlying area, this could take a little longer but as they say, good things come to those who wait! In the meantime, clear some space on your beauty shelf, it’s about to get real cute (and pretty).
Read more on this here
Q: How much is delivery ? (South Africa).
A: Delivery is free nationwide for all orders over R500 (YAY!). Orders under R500 are set at a flat rate of R60.
Q: Do you ship internationally?
A: You bet we do! Read more here